1. Product delivery
PilarNDR shall deliver the product to the address stated by the Purchaser, within the deadline indicated on the website, which may fluctuate between 24 and 96 hours, from the first working day after the date of validation and payment of the order. Upon delivery, the Purchaser must receive the Products and check to make sure they agree with the order.
Termination: The Purchaser is entitled to terminate their purchase within 14 calendar days without justification. The termination deadline shall expire after 14 calendar days from the day on which the Purchaser received the products.
To exercise the right of termination, the Purchaser must use this Termination form and return it to the following email address: firstname.lastname@example.org or print it and send it by post to the PilarNDR postal address.
Confirmation: PilarNDR shall send the Purchaser an email confirming receipt of the termination form and that this has occurred within the 14-day deadline.
Return of the Products: The Purchaser shall proceed without delay to return the Products as soon as they have received confirmation from PilarNDR and, in any case, within 14 calendar days from the date the termination is communicated to PilarNDR. The deadline shall be deemed met if the Purchaser returns the order before the deadline has expired.
The Purchaser must send the products that are the purpose of the termination to PilarNDR at their own expense, via the postal service of any other means they choose.
The returns address for Spain is: Avda. Josep Tarradellas 104-1*2* – Barcelona 08029.
The Purchaser must return the products without having used or tried them in any way, in perfect condition for sale, in the original packaging and with all the informative documents. Otherwise, the Purchaser shall be liable for the depreciation of the product.
Cost of the return. The Purchaser shall cover the costs for returning the products. For example, PilarNDR informs the Purchaser that the postage costs within Spain using the company TIPSA, for a standard-sized package (34.4 x 29.9 x 14) is â‚¬5.16 including VAT. PilarNDR will not accept any cash on delivery packages.
Refunds to the Purchaser. PilarNDR shall issue a full refund to the Purchaser of the amount paid for the purchase of the products (except postage costs) with no undue delay and, in any case, within 14 calendar days from the date it receives the returned Products.
PilarNDR shall pay the refund using the same method of payment used by the Purchase for the initial transaction unless impeded from doing so.