Pilar Nebot de Rafael

1. Business owner’s information

Pilar Nebot de Rafael (hereinafter, “PilarNDR”) is the person responsible for this website and the sale of products online.


2. Contact information

Address: Avda. Josep Tarradellas 104-1*2* – Barcelona 08029
Tax code: 35.060.790-G
Email: info@pilarnebotderafael.es
Telephone: (+34)600740989
Telephone business hours:
– From 1st January to 31st August, Monday to Thursday from 9am to 6pm and Friday from 9am to 2pm.
– From 1st September to 31st December, Monday to Friday from 9am to 6pm.


3. Website

PilarNDR’s website (hereinafter, the website) is an e-commerce platform accessible via the Internet at the URL: https://www.pilarnebotderafael.com which enables any person to access it without the need for prior registration or any other condition.

PilarNDR’s website enables free navigation through its different spaces to know the products offered, the main characteristics, price and sales terms and conditions, without any cost or commitment.


4. Intellectual Property

PilarNDR’s website and all the graphic elements, trademarks (words, graphics and 3D), the designs, models, logos and images are the exclusive property of PilarNDR. Use of the website does not imply any authorisation or licence to use the elements protected by PilarNDR’s intellectual property, with the copy, distribution, public communication, modification or any other use of them being strictly prohibited, which includes the graphic elements of the registered trademarks as well as the PilarNDR name.


5. Precontractual information

5.1 Requirements for buying on the website.

Age. The person who wishes to shop on the PilarNDR website must be over 18 years old. Minors must have prior authorisation from their parents, guardians or legal representatives, who shall be deemed responsible for all the actions of the minors in their care.

Important: ordering requires registration on the website and the obligation to pay.

Registration. The Purchaser must enter their identification details for billing (full name, ID, date of birth), as well as a mobile telephone number, e-mail address and the address or P.O box where PilarNDR must deliver the purchased products.

Payment. The Purchaser will receive their order information and details of the amount that must be paid prior to acceptance. The Purchaser must state their acceptance of the price, product and delivery terms and conditions to validate their purchase. Before continuing with payment, the Purchaser may choose the method of payment among those available on the website.

5.2 Website purchase process.

To purchase products on the PilarNDR website, the following steps must be carried out:
i. Consult the products sold by PilarNDR on the website, which indicates the price, presentation and main characteristics of each product, the delivery terms and conditions and the postage costs.
ii. Choosing the Products. The Purchaser must select the Products by clicking on the “purchase” button. In this way, the chosen product shall be added to the basket and the program shall show the price information including taxes and postage costs. The Purchaser may choose to finish the purchase by clicking on the “go to checkout” option or continue navigating to add other products to the basket.
iii. Acceptance of the Offer. The Purchaser must click on “confirm the purchase” button to continue with the process and make the order. Confirmation implies acceptance of the offer as shown on the website, with the list of chosen products, the total amount to be paid which comprises the price of the product and the postage costs, as shown on the website.
iv. Registration on the PilarNDR website. To complete the purchase, it is necessary for the Purchaser to register, providing their information to the program on the website with which they shall obtain an access code that identifies them as a client and which can be used in subsequent purchases with no further need for registration.
v. Payment. The Purchaser may choose among the options presented on the website and pay the full amount for the purchase, the product price and the postage costs.
vi. Confirmation of the Contract. Once paid, the Purchase shall receive an e-mail containing all the details of the order, the price paid for the purchase and a copy of the purchase agreement, which shall include the termination form.
vii. Delivery of the product. PilarNDR shall deliver the product within the deadline indicated on the website.


6. Products offered

PilarNDR has Products for sale comprising articles of clothing, complements and accessories manufactured by the business owner, duly identified with their registered trademarks owned by the business owner.

The Products offered by PilarNDR are shown on the website, along with the detailed information of the Products, their main characteristics and price. The Purchaser must consult the information before ordering.

The Products offered by PilarNDR may occasionally have variations in stock. Should PilarNDR not have any stock of an offered product and this situation affects a Purchaser, PilarNDR shall contact the latter to inform them without delay. The Purchaser may choose to cancel the order, choose an alternative product or wait until the Product comes back into stock, in which case, they must be informed of the approximate waiting time. Should the order be cancelled, PilarNDR shall immediately refund the full amount paid by the Purchaser for the purchase.


7. Price

The Price of the Products offered by PilarNDR includes value added tax (VAT) and is shown in Euros. Promotional offers are valid for the date stated on the website and depend on available stock.

PilarNDR informs the Purchaser of the total amount that must be paid for their order prior to confirmation of the purchase, providing a breakdown of the Price of the purchased Products, the amount of taxes and postage costs, so that the Purchaser knows the details of their purchase before confirmation of the order.


8. Territory

Spain (excluding Ceuta, Melilla and the Canary Islands) and member states of the European Union.


9. Product postage costs

PilarNDR informs the Purchaser prior to confirmation of the purchase of the postage costs of the purchased products.

The postage cost information is automatically provided on the website upon selecting one of the products offered by PilarNDR, the program shows the product price and postage cost.


10. Accepting the Offer

Confirmation of the order by the Purchaser implies acceptance of the offer and the obligation to Register and Pay through the PilarNDR website. Upon finalising the process, PilarNDR shall send the Purchaser an e-mail confirming the order, detailing the Products purchased, the Price breakdown and a copy of the purchase agreement, which includes the termination form. The Purchaser shall receive the invoice for purchasing the Products upon their delivery.


11. Payment

The Purchaser has various payment options on the PilarNDR website: PayPal and credit or debit cards.

Payment by the Purchaser is a prior requirement to delivery of the product. PilarNDR shall not delivery any product that has not been fully paid for in euros, for the amount accepted by the Purchaser in the purchase order.

The Purchaser guarantees to PilarNDR they have the necessary authorisation to use the chosen method of payment. Non-compliance of the obligation to pay by the Purchaser, whether totally or partially, shall give rise to cancellation of the contract.


12. Product delivery

PilarNDR shall deliver the product to the address stated by the Purchaser, within the deadline indicated on the website, which may fluctuate between 24 and 96 hours, from the first working day after the date of validation and payment of the order. Upon delivery, the Purchaser must receive the Products and check to make sure they agree with the order.


13. Termination

Termination: The Purchaser is entitled to terminate their purchase within 14 calendar days without justification. The termination deadline shall expire after 14 calendar days from the day on which the Purchaser received the products.

To exercise the right of termination, the Purchaser must use this Termination form and return it to the following email address: info@pilarnebotderafael.es or print it and send it by post to the PilarNDR postal address.

Confirmation: PilarNDR shall send the Purchaser an email confirming receipt of the termination form and that this has occurred within the 14-day deadline.

Return of the Products: The Purchaser shall proceed without delay to return the Products as soon as they have received confirmation from PilarNDR and, in any case, within 14 calendar days from the date the termination is communicated to PilarNDR. The deadline shall be deemed met if the Purchaser returns the order before the deadline has expired.

The Purchaser must send the products that are the purpose of the termination to PilarNDR at their own expense, via the postal service of any other means they choose.

The returns address for Spain is: Avda. Josep Tarradellas 104-1*2* – Barcelona 08029.
The Purchaser must return the products without having used or tried them in any way, in perfect condition for sale, in the original packaging and with all the informative documents. Otherwise, the Purchaser shall be liable for the depreciation of the product.
Cost of the return. The Purchaser shall cover the costs for returning the products. PilarNDR will not accept any cash on delivery packages.

Refunds to the Purchaser. PilarNDR shall issue a full refund to the Purchaser of the amount paid for the purchase of the products (except postage costs) with no undue delay and, in any case, within 14 calendar days from the date it receives the returned Products.

PilarNDR shall pay the refund using the same method of payment used by the Purchase for the initial transaction unless impeded from doing so.

When products are on sale (or during the sale period), returns will not be accepted.


14. Product Warranty

PilarNDR shall be liable for any defect in the Product for two years.

Should the Purchaser state their non-conformity with the purchased Products, because they do not match the description or the terms and conditions and qualities indicated in the offer made by PilarNDR, including those that are not suitable for use, because they have a defect or anomaly in the quality, presentation or for any other reason that differs from the Product information provided on the website, the Purchaser may request PilarNDR substitute the product, a discount in the price or termination of the Agreement.

Substitution of the Product. Should the Purchaser choose substitution of the Product, PilarNDR shall recover the Product with which there is non-conformity and shall substitute it by that indicated by the Purchaser, with no postage costs.

The Purchaser may make a request or complaint to PilarNDR directly, sending an e-mail to: info@pilarnebotderafael.es explaining the reason and request.


15. Claims

PilarNDR informs the Purchaser that for any claim they must send an e-mail to the following address: info@pilarnebotderafael.es.

Without prejudice to the Purchaser addressing their claim using any other format and to the competent consumer protection authorities, bodies and associations in their place of residence.


16. Applicable legislation

The applicable legislation is Spanish and specifically, Royal Legislative Decree 1/2007, of 16 November, which approves the Reformed Text of the General Law for the Defence of Consumers and Users and other complementary laws; the Information Society Services and E-Commerce Act 34/2002, of 11 July; the Code of Commerce, as well as the European Union legislation that is applicable to the Contract.


17. Contract jurisdiction

In accordance with the provisions of article 29 of Act 34/2002, contracts made electronically to which a consumer is party, shall be presumed to be executed in the place where they have their habitual residence. Contracts executed electronically between business owners or professionals, shall be deemed executed in the location of the service provider.


18. Resolution of disputes

PilarNDR states their wish to resolve any dispute or disagreement that may arise with the Purchaser in an amicable out-of-court way, using the Consumer Arbitration System.